Section: A+ Essentials

19) You are having trouble with your iPhone touch screen. Some buttons do not work and iOS settings cannot be changed. Which of the choices may resolve the problem, but would have a negative impact on your data?

1. Restart the phone.
   
2. Reset the phone.
   
3. Update the iOS.
   
4. Recover the device.
   
5. Reset all settings.
   

Of the choices provided, only one has an impact on your personal data. Recovering the device restores it to its factory state. All data is lost and the iOS is refreshed.

Exam Objective: 3.3 Compare and contrast methods for securing mobile devices.